Plant Guarantee
Live Arrival Guarantee
We propagate and pack every plant ourselves. We've also lost plants in shipping ourselves. Here's how we handle it — one promise, one window, no fine print.
The guarantee
If your plant arrives damaged, email hello@sipnsuc.com within 72 hours of delivery with a photo and your order number. Your choice: a replacement on the next Monday shipment, or a full refund. We answer within 2 business days.
What's covered:
- Plants that arrive crushed, broken, or visibly damaged in transit
- Heat or cold damage in transit, despite our heat-pack protocol (Nov–Mar)
- Ceramics that arrive chipped or cracked
What we need from you:
- An email within 72 hours of delivery
- Your order number (in your confirmation email)
- A photo — not for proof, for our records, so we can flag the route
After the first 72 hours
The guarantee covers the journey. How the plant does once it has settled in is a different thing — and we'd still rather help than not. If your plant stops looking like itself in the first few months, email us. Most of the time we can talk you through saving it, and that costs you nothing.
What we can't replace is a plant lost to weeks of overwatering, underwatering, or direct sun. The care card has the exact watering and light instructions.
Why we ship Monday and Tuesday only
Plants in transit over the weekend sit in warehouses with no climate control and no daylight. We won't risk that. Orders placed Wednesday through Sunday ship the following Monday.
Why we include heat packs November through March
Below 45°F, succulents start to soft-rot. We pack a 72-hour heat pack with every plant order between November 1 and March 31 — no extra charge. If your tracking shows your package will hit a sub-freezing zone, we'll hold it and message you to confirm a delivery window.
From our hands to yours,
Gianna + Nick